How It Works

Simple setup, powerful results

Get reply.school running in five straightforward steps. No complex integrations or months of implementation—just connect, configure, and start responding smarter.

Connect Inbound Channels

Start with email (the most common channel for district inquiries). Connect your district email or create dedicated addresses for different departments. Other channels like web forms can be added as needed.

Forward existing shared inboxes
Create department-specific addresses
Optional: connect web forms and portals

Train on District Knowledge

Upload your district policies, handbooks, FAQ documents, and website content. reply.school learns your district's specific information, terminology, and approved responses.

Import policy documents and handbooks
Connect to district website content
Add department-specific knowledge bases

Configure Routing & Escalation

Define who handles what. Set up routing rules based on inquiry type, department, school, or complexity. Specify escalation paths for sensitive or complex cases.

Department-based routing rules
Complexity-based escalation
After-hours and holiday handling

Safe Handling of PII

Configure secure document handling for sensitive information. When attachments contain PII, reply.school can generate secure upload links instead of accepting documents via email.

Automatic PII detection
Secure upload link generation
Encrypted document storage

Reporting & Continuous Improvement

Track response times, resolution rates, and common inquiry types. Use insights to improve your knowledge base and identify training opportunities.

Real-time dashboard and metrics
Trend analysis by category
Knowledge gap identification

Human-in-the-loop: The right balance

reply.school automates the routine while ensuring humans stay involved for what matters most.

Automated

→Answer common FAQs instantly
→Route to correct department
→Draft responses for review
→Schedule follow-ups
→Log all interactions

Requires Human Review

→Complex policy questions
→Sensitive student matters
→Low-confidence classifications
→Escalation triggers
→New inquiry categories

What you control

Your district, your rules. Configure every aspect of how reply.school works.

Approval Thresholds

Set confidence levels that trigger human review

Routing Owners

Assign staff to specific inquiry types

Knowledge Sources

Control what information the system can use

Tone & Voice

Configure response style to match your district

Ready to see it in action?

Schedule a demo to see how reply.school can work for your district.

Request Demo