Use Cases

Built for every district department

From enrollment to transportation, see how reply.school handles real inquiries that come into school districts every day.

Enrollment & Registration

Automate responses to enrollment questions, guide families through the registration process, and route complex cases to enrollment specialists.

What reply.school handles:

  • Instant FAQ responses
  • Registration checklist delivery
  • Office appointment scheduling
  • Document submission guidance
Example Interaction

Parent inquiry

Hi, we just moved to the district. How do I register my 3rd grader for school?
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reply.school response

Welcome to [District]! To register your child, you'll need: proof of residence, immunization records, and your child's birth certificate. You can start the process online at [link] or visit our enrollment office. Would you like me to send you the complete checklist?

Attendance & Early Dismissals

Process absence notifications, handle early dismissal requests, and communicate attendance policies consistently across the district.

What reply.school handles:

  • Absence logging
  • Excused/unexcused determination
  • Make-up work coordination
  • Attendance policy reminders
Example Interaction

Parent inquiry

My son is sick today and won't be at school. This is for Jake Smith in Ms. Johnson's 5th grade class.
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reply.school response

Thank you for notifying us. I've recorded Jake Smith's absence for today. If he'll be out for multiple days, please let us know. We hope he feels better soon! For future absences, you can also use our parent portal or call the attendance line.

Transportation

Handle bus route inquiries, process stop change requests, communicate delays, and route complex transportation issues to the right staff.

What reply.school handles:

  • Route information lookup
  • Stop change requests
  • Delay notifications
  • Safety concern escalation
Example Interaction

Parent inquiry

What bus does my daughter take? She's starting at Lincoln Elementary next week.
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reply.school response

I'd be happy to help! To look up your daughter's bus route, I'll need her name and address. You can also view bus routes and stops in the parent portal. For new students, route assignments are typically available 3-5 days before school starts.

Food Services

Manage meal account questions, process free/reduced lunch applications, handle dietary restriction requests, and communicate menu changes.

What reply.school handles:

  • Balance inquiries
  • Payment portal guidance
  • F/R application routing
  • Dietary accommodation requests
Example Interaction

Parent inquiry

How do I check my child's lunch balance and add money to their account?
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reply.school response

You can check balances and add funds through our meal payment portal at [link]. Current balance for your registered students will show on the dashboard. You can also set up auto-pay to maintain a minimum balance. Need help setting it up?

Records Requests

Securely handle transcript requests, records transfers, and document submissions with proper PII protection and audit trails.

What reply.school handles:

  • Request processing
  • Secure document upload
  • Status tracking
  • Deadline reminders
Example Interaction

Parent inquiry

I need official transcripts sent to State University for my daughter's college application.
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reply.school response

I can help with that! For official transcripts, please complete our transcript request form at [link]. Processing takes 3-5 business days. For college applications, we recommend submitting requests at least 2 weeks before deadlines. The fee is $5 per copy.

Device & Portal Support

Triage technology issues, help with portal access problems, coordinate device repairs, and escalate complex IT issues appropriately.

What reply.school handles:

  • Basic troubleshooting
  • Loaner device coordination
  • Repair ticket creation
  • Password reset guidance
Example Interaction

Parent inquiry

My son's Chromebook won't turn on. He has homework due tomorrow.
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reply.school response

Let's try to get this working! First, try holding the power button for 10 seconds, then plug it in and wait 5 minutes before trying again. If that doesn't work, you can bring it to the school office before 8am for a loaner device. Should I note this as a potential repair request?

Weather & Closures

Communicate school closures, delays, and early dismissals efficiently with consistent messaging across all channels.

What reply.school handles:

  • Closure status updates
  • Communication preferences
  • Make-up day information
  • Activity cancellations
Example Interaction

Parent inquiry

Is school closed tomorrow because of the snow?
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reply.school response

Closure decisions are typically announced by 6 AM via [automated call system], email, and local news stations. You can also check our website or app for updates. Currently, there are no announced closures for tomorrow, but we're monitoring conditions.

Events & Activities

Answer questions about school events, handle activity registrations, and coordinate volunteer sign-ups.

What reply.school handles:

  • Event information
  • Registration links
  • Volunteer coordination
  • Calendar reminders
Example Interaction

Parent inquiry

When is the spring concert and how do I get tickets?
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reply.school response

The Spring Concert is scheduled for [date] at 7 PM in the auditorium. Tickets are free but required for entry. You can reserve tickets through the school website starting [date]. Each family can reserve up to 4 tickets. Would you like a reminder when tickets become available?

Don't see your use case?

reply.school is flexible and can be configured for virtually any type of district inquiry. Let's discuss your specific needs.

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